Terms & Conditions

Introduction

This document (together with the documents mentioned therein) establishes the conditions governing the use of this Website (www.oceanum.pt) and the purchase of items through it (hereinafter referred to as the “Conditions”).

We recommend that the user carefully read the conditions, our Cookies Policy and our Privacy Policy before using this Website. The use of this Website, and the execution of any order through it, imply the acceptance of these Conditions and our Data Protection Policies. If you do not agree with all the Conditions and the Data Protection Policy, do not use this Website.

These Conditions are subject to change without prior notice. It is your responsibility to consult and read them periodically, since the conditions in force at the time of formalization of the relevant Contract (in the terms defined below) or the conditions of use of this Website will be applicable at all times.

If the user has any questions regarding the Conditions or the Data Protection Policies, they can contact our services via the email geral@oceanum.pt.

The Contract (under the terms defined below) may be executed, at the user's option, in any of the languages in which the Conditions for its formalization are available on this Website.

Our data

The sale of articles through this Website is carried out under the name of TAGUSAURUM UNIPESSOAL LDA. registered at the Alenquer Registry under number 509 010 962, with share capital of €45,000.00 (forty-five thousand euros).

Your data and your visits to this website

The information or personal details you provide will be processed in accordance with our Data Protection Policies. By using this Website, the user accepts the processing of information and data, and certifies the veracity and correctness of the information and details provided.

Use of our website

When using this website, and when placing orders through it, the user undertakes to:

Use this website only to make legally valid inquiries and requests. Do not place false or fraudulent orders. In the event that we reasonably determine that a fraudulent request has been made, we will be authorized to proceed with its cancellation and inform the competent authorities.

The e-mail address, postal address and/or any other contact details must be true and accurate. The user accepts that OCEANUM may use this information to contact him if necessary (see our Privacy Policy).

If you do not provide all the required information to OCEANUM, you will not be able to place your order.

When placing an order on this website, the user declares to be of legal age and to have the legal capacity to enter into contracts of this nature.

Execution of the contract

To place an order, the user must follow the online purchase procedure and accept these Purchase Conditions. At that time, you will be entering into a purchase and sale agreement with us (the “Agreement”). After doing so, you will receive an email confirming receipt of your order (the “Order Confirmation”). Subsequently, the User will be informed via an email confirming the shipment of his order (the “Dispatch Confirmation”). An e-ticket with your order details must be attached to the Shipping Confirmation.

Product availability

All item orders are subject to availability. Thus, in case there are difficulties in supplying some items, or in case there is no item in stock, OCEANUM will refund the amount paid corresponding to the items not available within 30 days.

Delivery

Without prejudice to the clause above relating to the availability of the articles, and barring any extraordinary circumstances, OCEANUM will make every effort to send the order consisting of the article(s) mentioned in each Order Confirmation before the date indicated in the respective Order Confirmation. Order, or, in case there is no specified delivery date, within the period mentioned when selecting the delivery method and, in any case, within a maximum period of 30 days from the date of Confirmation of the Order.

However, there may be reasons for delay in delivery, such as, for example, the occurrence of unforeseen circumstances.

If it is not possible for us to meet the established delivery date for reasons beyond our responsibility, the user will be informed of this circumstance, offering him the possibility to proceed with the purchase, select a new date for delivery of the order, or cancel the order. same, with full refund of the amount paid, without prejudice to all other rights that assist you under the terms of the applicable legislation.

For the purposes of these Conditions, it is considered that the “delivery” has taken place or that the order has been “delivered” when the user or a third party indicated by him takes physical possession of the articles, which will be evidenced by the signature of the Order receipt, at the stipulated delivery address.

Impossibility of delivery

If it is impossible for us to deliver your order, we will leave a notification explaining where your order is located and how to proceed to carry out a new delivery.

In case of non-delivery of the product within the stipulated period, the User may be charged the amounts corresponding to the expenses with the storage of the products and resulting from new attempts to deliver the order.

Transfer of risks and ownership of products

The risks of the article will be the responsibility of the user from the moment of delivery of the articles.

The user will own the products from the moment that OCEANUM has received full payment of all amounts due related to the item, including delivery costs, or at the time of delivery (as defined in clause 9 above), if it takes place at a later date.

VALUE ADDED TAX (VAT)

In accordance with current legislation, all purchases made through this Website are subject to the Portuguese Value Added Tax (IVA) rate in force.

Price and payment

The price of the items will be the one stipulated at all times on our Website, except in cases of obvious omission. Although OCEANUM makes every effort to ensure that the prices indicated on our Website are correct, it is possible that errors may occur. If we detect an error in the price of any of our items that have been ordered by the user, we will inform you of this circumstance as soon as possible, offering the user the option of confirming his order at the correct price, or proceeding with the your cancellation. If it is not possible for us to contact the user directly, the order will be considered canceled, and we will refund all amounts paid by the user in connection with the order.

OCEANUM is not obliged to supply any item at the incorrect lower price (even after sending the Delivery Confirmation) in the event that it is an obvious and unmistakable error, which can reasonably be identified by the user as being an incorrect price.

The prices indicated on our website (www.oceanum.pt) include VAT but exclude delivery costs which will be added to the total price of the order.

Prices can be changed at any time. However, except as noted above, these changes will not affect orders for which an Order Confirmation has been issued.

Once you have selected all the items you want to buy, they will have been added to your shopping basket, and the next step will be processing the order and paying for it. For this purpose, the user must follow the steps of the purchase process, filling in or checking the required information at each step. The user may, during the purchase process and before paying for the order, modify the details of the order at any time.

To pay for the ordered items, the user can use the aforementioned payment methods.

Credit cards are subject to authorization by the card issuer. If payment is not authorized by the card issuer, OCEANUM declines any responsibility for any delays or failure to deliver the order, and will not be able to formalize any contract with the user.

Exchange and returns policy

Right to terminate the contract

When entering into a contract as a consumer, the user has the legally enshrined right to terminate the Contract within 14 days after its conclusion without any justification.

The period for free termination of the Contract expires 14 days after the date on which the user, or a third party other than the carrier and indicated by the user, physically takes possession of the articles or, in the case of several articles that form part of a single order but are delivered separately, 14 days after the date on which the user, or a third party other than the carrier and indicated by the user, physically takes possession of the last item included in the order.

In order to exercise the right of free termination of the contract, the user must notify OCEANUM through an e-mail sent to geral@oceanum.ptt of his decision to terminate this Contract.

In order to comply with the term of free termination of the contract, it is enough that you send OCEANUM your communication regarding the exercise of your right to terminate the contract before the final date for exercising the said right of free termination of the contract.

Effects of the free termination of the contract

In the event of termination of the Contract by the user, OCEANUM will reimburse all payments made by the user, without any undue delay and, in any case, within a maximum period of 14 days from the date on which OCEANUM receives the information about your decision to terminate this Agreement. The refund will be made using the same payment method used by the user for the initial transaction. In any case, the user will not incur any expenses as a result of said refund. However, OCEANUM may suspend the reimbursement until the returned items have been delivered.

The user must return, return or deliver the items with the invoice without any undue delay and, in any case, within a maximum period of 14 days from the date of communication of his termination of this Contract. This deadline is considered fulfilled if the user proceeds to return the items before the end of the mentioned 14-day period. The user must bear the costs of returning the items.

The user will only be responsible for any loss of value of the articles resulting from their handling beyond what is necessary to establish their nature, characteristics and condition.

Contractual right to return products

In addition to the right of free termination of the contract legally recognized to consumers mentioned in the clause above, OCEANUM grants the user a period of 14 days, from the date of delivery of the articles, for their return (except in the cases mentioned in the clause above, which exclude the right to return the products). The user will be responsible for the costs of returning the items.

The user may exercise his right to return the products as provided for in the above clause for the exercise of the right to free termination of the contract. In any case, the User must inform OCEANUM of his intention to return the products and, proceeding to return the items within a period of 14 days from the date of their delivery.

Conditions for exercising the contractual right to return products

The user will not have a contractual right to return the products for the following items:

Items without their original packaging

Sealed products that cannot be returned for hygiene reasons, whose seal has been removed after delivery.

The contractual right of the user to return the products will apply exclusively to products returned in the same conditions in which they were delivered. No refunds will be made if the items have been used beyond opening, or if the items are not in the same condition as they were delivered, or if they have been damaged, so the user must take care of them. s) item(s) as long as they remain in your possession.

The user must be responsible for the costs of returning the items.

After examining the articles, OCEANUM will inform the user of his right to a refund of the amounts paid. Notwithstanding the foregoing, OCEANUM may suspend the refund until the actual return of the articles. The refund will always be paid using the same payment method used to pay for the initial purchase.

15.4 Return of defective items

If, at the time of delivery, the user considers that the item does not comply with the conditions stipulated in the Contract, he must immediately contact our services through the contact form, indicating the details of the product and the damage suffered, so that we can indicate how to proceed.

Reimbursement of the price, replacement of the item or adequate reduction of the price paid for the item will take place as soon as possible, and in any case, within 30 days following the user's request to restore the conformity of the item.

The amounts paid for items returned due to damage or defects, if any, will be refunded in full, including delivery costs related to sending the item and the costs of its return or replacement. The refund will be paid using the same payment method used to make the original purchase.

All rights recognized by current legislation are safeguarded.

Intellectual property

The user acknowledges and accepts that all copyright, trademarks and other intellectual property rights of the materials or content provided as part of this Website are owned by OCEANUM, or belong to owners who have granted OCEANUM the necessary license for its use. . The use of said material is only authorized to the extent expressly authorized by OCEANUM or its owners. This condition does not prevent the use of this Website for the necessary copying of information in your order or contact details.

Viruses, hacking and other computer attacks

It is not permitted to use this Website in an improper manner, intentionally introducing a virus or any other software or technologically harmful or harmful material. The user must not attempt to gain unauthorized access to this Website, the server on which it is hosted, or any server, computer or database related to our Website. The user undertakes not to attack this Website through any denial of service attack or a distributed denial of service attack.

Any failure to comply with the provisions of this clause will be considered an infringement under the terms defined by the applicable legislation. OCEANUM will report any breach of this regulation to the competent authorities, and will cooperate with them to determine the identity of the attacker. Likewise, in the event of non-compliance with this clause, the authorization to use this Website will be immediately suspended.

OCEANUM declines any responsibility for any damages or injuries resulting from a virus attack or any other software or technologically harmful or harmful material that may affect the user's computer, IT equipment, information or materials as a result of using this Website, downloading content of the same or third-party websites to which the user is redirected by this website.

Links from our website

If our Website contains links to other Websites and materials from third parties, these links are provided for informational purposes only, and OCEANUM has no control over the content of these Websites or materials. For this reason, OCEANUM will not accept any responsibility for damages or injuries derived from its use.

Written communication

Applicable legislation requires that part of the information that OCEANUM sends to the user be communicated in writing. By using this Website, the user accepts that most of the communication established with OCEANUM is done electronically. OCEANUM will contact the user by email or provide information through alerts published on this website. For contractual purposes, the user agrees to the use of these electronic means of communication, and that all contracts, notifications, information and other communications sent electronically by OCEANUM comply with the legal requirements identical to those of their written communication. This condition does not affect your legally recognized rights.

Notifications

The notifications that the user sends us must preferably be made using our contact form/email. Under the terms set out in the above clause, and unless expressly stipulated to the contrary, OCEANUM may send notifications to the user by email or to the postal address indicated by the user when placing an order. Notifications are deemed to have been received or made correctly at the time of their publication on our Website, 24 hours after they are sent by email, or three days after the date of dispatch by postal mail of any letter. As proof of sending any notification, it will suffice to demonstrate, in the case of a letter, that it was correctly addressed, with the correct postage and delivered at the post office or deposited in a post box, and in the case of an e-mail , that notification has been sent to the email address specified by the recipient

Transfer of rights and obligations

This Agreement is binding on OCEANUM and the user, as well as their respective successors, assignees and assignees. The user may not transmit, assign, impose or employ any other means to transfer a Contract, or any of the rights or obligations arising therefrom, without the prior written consent of OCEANUM. OCEANUM reserves the right to transmit, assign, impose, subcontract or transfer, by any other means, a Contract or any of the rights or obligations arising therefrom, at any time during the term of the Contract to any company of the Group. All other transmissions of OCEANUM's contractual position, rights or obligations under this contract will also be subject to the user's prior consent.

For the avoidance of doubt, transmissions, assignments, charges or other forms of transfer do not affect any rights applicable to the user as a consumer that are recognized by current legislation, nor do they cancel, reduce or limit in any way the express and tacit guarantees that offered to you by OCEANUM.

Force majeure reasons

OCEANUM assumes no responsibility for any non-compliance or delay in fulfilling any of the obligations undertaken under the terms of a Contract, whenever these originate for reasons beyond the reasonable control of OCEANUM (“Force Majeure”).

Force Majeure includes any act, event, failure, omission or accident beyond our reasonable control, including, but not limited to, the following:

General strikes, or other forms of protest that significantly affect the country.

Public disturbances, riots, invasions, terrorist attacks or threats, war (whether declared or not) or threats or preparations for war.

iii. Fire, explosion, storm, flood, earthquake, landslide, epidemics and any natural disasters.

Impossibility of using trains, ships, air means, motorized transport or other means of transport, public or private.

Impossibility of using public or private telecommunication systems.

It is considered assumed that OCEANUM's obligations arising from the Contracts will be suspended during the period affected by any Force Majeure, and that OCEANUM will enjoy a period of time for the fulfillment of said obligations equal to the time that lasted the situation of Force Majeure. OCEANUM will make every possible effort to put an end to the Force Majeure situation, or to find a solution that allows it to satisfy its obligations assumed under the Contract, despite the Force Majeure reason.

Waiver rights

The omission of requirements on the part of the user to strictly comply with his obligations under a Contract or these Conditions, or the failure by us to exercise the rights or actions that correspond to us under this Contract or these Conditions shall not constitute in no case a waiver or limitation of said rights

The waiver by us of a specific right or action does not in any case constitute a waiver of any other rights or actions derived from the Contract or these Conditions.

Waiver by us of any of these Conditions or of the rights and actions derived from the Contract will be ineffective, except as expressly stipulated in a waiver of rights, and formalized and notified to you in accordance with the provisions of the Notices section above.

Partial Annulment

In the event that these Conditions or any clause of the Contract are declared null or void by resolution of the competent authority, the remaining terms and conditions will remain in effect without being affected by the aforementioned declaration of annulment.

Single Agreement

These Conditions, and any document referenced therein, constitute the entirety of the Agreement entered into between OCEANUM and the user with regard to its purpose, replacing any pacts, agreements or promises previously established between OCEANUM and the user, verbally or in writing.

OCEANUM and the user mutually agree to enter into this Agreement, without dependence on any declaration or promise made by the other party or that may be inferred from any declaration or document in the negotiations established between the two parties prior to said Agreement, except those expressly mentioned in the present Conditions.

OCEANUM and the user undertake not to take any action in relation to any false statement made by the other party, verbally or in writing, prior to the effective date of the Contract (except in cases where said statements have been carried out fraudulently), and that the only action that the other party may take will be motivated by the breach of Contract, under the terms set forth in these Conditions.

Applicable law and jurisdiction

The use of this Website and the contracts for the purchase of articles through it will be governed by Portuguese legislation.

If you enter into this Agreement as a consumer, the content of this clause will not affect your legal rights recognized by the applicable legislation in force.

For the resolution of any and all disputes arising from the interpretation or execution of this contract, the district court of Lisbon North will be competent.

Complaint book

The Complaints Book platform is the Complaints Book in electronic format, involving the Directorate-General for Consumers and the regulatory bodies of the various sectors of activity. In this sense, you can access www.livroreclamacoes.pt and make your complaint in writing in order to resolve any dispute.

Comments and suggestions

Your comments and suggestions are always welcome. Please send us your comments and suggestions using our contact form or email.